Client Satisfaction Survey

The quality of services provided to your plan members by Vestcor *

The timeliness of services provided to your plan members by Vestcor *

The quality of communications provided to your plan members by Vestcor *

The methods of communications offered to your plan members by Vestcor *

The content provided within Vestcor's Quarterly Administration Report *

Vestcor's presentation of the Vestcor Quarterly Administration Report *

Vestcor's ability to address questions and concerns related to administration services *

The services provided to your Board and/or pension committee by Vestcor *

Vestcor’s ability to meet your plan’s Key Performance Indicators (KPIs) *

Your overall level of satisfaction with Vestcor’s administration services: *

Vestcor provides ad hoc timely market and/or portfolio updates when required *

The content of ad hoc updates is appropriate and effective *

The overall long-term returns of Vestcor’s investment funds have met our investment objectives *

The overall observed long-term risk level of Vestcor’s investment funds have met our investment objectives *

Vestcor provides an appropriate selection of investment strategies to allow us to meet our investment objectives *

The investment policy and strategy advice provided by Vestcor have been proactive and appropriate for our specific situation *

Vestcor clearly presents, describes, and discusses plan investment policy-related issues *

Vestcor provides access to their investment team *

Vestcor's staff is knowledgeable *

Vestcor's staff understands my general needs and respond to them professionally *

Vestcor's staff follows up to questions and requests in a timely manner *

Vestcor education services are informative and timely, including educational sessions organized by Vestcor on behalf of your Board/Committee, educational reading material provided quarterly by Vestcor within your Board/Committee package, and Vestcor’s Client Forum *

Vestcor’s Annual Report provides transparent details on its operations *

I would recommend Vestcor as a service provider to others *

Your level of satisfaction with Vestcor as a whole: *