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The information below is meant to support your human resources and payroll staff. Should you have any questions, please do not hesitate to contact our Member Services Team:

 

Current Processing Time for Pension Estimates and Retirement Applications

Processing times tell you how long it will likely take us to process an application under normal circumstances. The estimated times only apply if all necessary information is available when we receive your application. Various factors can prolong processing times, such as:

  • Missing information / an incomplete application
  • The availability of required information from other sources, including your employer

If you have any questions about a specific application, or an application type that is not listed below, please contact our Member Services Team between 8:00 a.m. and 4:30 p.m. (Atlantic Time), Monday to Friday.

 

Application Type Target Processing Time
To process 97.5% of applications within:
Recent Average Processing Time
Pension Estimate 43 days 24 days
Retirement 43 days 21 days

 

PENSION RESOURCES

Book An Employee Presentation

Would your employees benefit from a presentation related to their pension plan? Contact us today to book a presentation with our Member Services team. Presentations can be tailored to any of the pension plans we administer. They typically last approximately 90 minutes.

Book a presentation (employees)

 

Information sent to us using this method is not secure.  Do not include any confidential information in this message.  To speak with someone directly, contact us between 8:15 a.m. and 4:30 p.m. (Atlantic), Monday to Friday, at 1-800-561-4012.

Book An Employer Presentation

Would your team benefit from a presentation related to a pension and/or employee benefits plan we administer? Contact us today to book a presentation with our Member Services team. Presentations can be tailored to your needs.

Book a presentation (employers)
Topics (Select all that apply)

 

Information sent to us using this method is not secure.  Do not include any confidential information in this message.  To speak with someone directly, contact us between 8:15 a.m. and 4:30 p.m. (Atlantic), Monday to Friday, at 1-800-561-4012.

Questions?

Contact our Member Services team from Monday to Friday between 8:15 a.m. and 4:30 p.m. (Atlantic).

Toll-free: 1-800-561-4012
Fredericton: (506) 453-2296