PLEASE NOTE we are currently experiencing an influx in the volume of applications received. Our turnaround time to process pension related applications is longer than usual and we are not in a position to make exceptions or “rush” applications.

In addition, in the wake of the COVID-19 pandemic, we have witnessed an increase in upcoming retirements being postponed or cancelled for a variety of important reasons.  In order to expedite our services to those who are still planning to retire in the coming weeks, we ask that you please notify us as soon as possible if you are aware of an employee postponing or cancelling their retirement.  We are trying to ensure that our resources are focused on the most critical/high priority files first; your help in this matter is much appreciated!

As a participating employer, you’ll find valuable information and resources regarding your organization’s pension plan. The information provided is meant to support your human resources and payroll staff. Should you have any questions, please do not hesitate to contact our Member Services Team at 1-800-561-4012 or at (506) 453-2296 (Fredericton).

For information relating to employee benefits, click here.


Contact our Member Services team from Monday to Friday between 8:15 am and 5:00 pm AST.

Toll-free: 1-800-561-4012
Fredericton: (506) 453-2296